Support

Frequently Asked Questions

Ordering

How do I place an order on Netovelle Stores?

Browse our Shop, add your preferred fragrances to cart, and proceed to checkout. You can also reach us directly via WhatsApp for assistance.

Do you deliver across Nigeria?

Delivery coverage and fees vary by location. Please contact us via WhatsApp or the Contact page for delivery details to your area.

Products

Are Netovelle fragrances original?

Please contact our team directly for detailed information about product sourcing and authenticity.

Fragrance

What is the difference between projection and longevity?

Projection describes how far a fragrance radiates from your skin, while longevity describes how long the scent remains detectable. See our Fragrance Guide for a full explanation.

How can I make my fragrance last longer?

Applying fragrance to moisturised skin, focusing on pulse points, and avoiding rubbing the skin after application can help extend wear. See our Fragrance Guide for more tips.

Payments

What payment methods are accepted?

Payment information will be confirmed during checkout or via our WhatsApp contact.